No tracking update for 14 consecutive days is treated as
a logistics exception.
You contact us to start the checkEmail us at info@mmuge.com with your
order number and the email address used at checkout. We reply within 1–3 business days.
We submit an inquiry to YunExpressOur team files a trace request with YunExpress, our primary carrier for
international deliveries, and follows the case for you. Nothing further is needed from you at
this stage.
Replacement or refund if the parcel is confirmed lostOnce the carrier confirms that the parcel is lost, we will arrange a
replacement or a refund for you.