Refund Policy
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.
Cancellation of the order
If you cancel your order within 24 hours of purchase, $ 1.5 will be deducted. If you decide to cancel your order, please submit a "Contact Us" help ticket. For orders canceled 24 hours after purchase but before shipment, a cancellation fee of 15% will apply. If the order has already been shipped, we will not accept a cancellation request.
Returns (if applicable)
We accept return on products，except for Final sale items and Underwear. Customers have the right to request a return within 7 days after receiving the product.
To be eligible for a return, your item must be:
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Unworn, unused, and unwashed
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In the same condition as received
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With original tags attached
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In its original packaging, when applicable
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Accompanied by a receipt or proof of purchase
To request a return, please contact our customer service team before sending your item back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return Shipping
For standard returns, including returns due to size, fit, color preference, or change of mind, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
If you received an incorrect, damaged, or defective item, please contact us with your order number and clear photos of the issue. If the issue is confirmed to be our responsibility, mmuge will provide an appropriate solution and cover the applicable return shipping cost.
Exchanges
If you need a different size or color, please contact our customer service team.
Depending on product availability, we may help arrange an exchange or recommend returning the original item and placing a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:
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Your order number
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A description of the issue
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Clear photos showing the problem
After reviewing the information, we will work with you to provide an appropriate resolution.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products(such as special orders or personalized shirts). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Late or Missing Refunds
If you have not received an expected refund, please first check your bank or credit card account.
If the refund still does not appear, contact your bank or card issuer, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer service team at info@mmuge.com.
Delivery Delays
Estimated delivery dates are provided for reference and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, or incorrect delivery information.
If your order is significantly delayed or you believe your package may be lost, please contact our customer service team so we can assist you.
Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, or your order, please contact us at:
Email: info@mmuge.com
Please include your order number whenever possible so we can assist you more efficiently.
